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RCMS Policies

Termination:

Any student wishing to withdraw from lessons or classes must notify the office at rcms@roberts.edu or by calling 585-594-6101. Notifying one's teacher or not attending lessons is not considered official notification of withdrawal and changes for those classes will still accrue. Students who withdraw due to a verified medical reason will be issued a refund. 

  • Lessons: Students who withdraw before their fourth lesson will only be required to pay for lessons they have attended. Students who withdraw after their fourth lesson will be charged for the entire term. 
  • Classes: Students who withdraw before their fourth class will only be required to pay for classes they have attended. Students who withdraw after their fourth class will be charged for the entire term. 

Suspension:

A student’s registration for lessons/classes may be suspended for one of the following reasons: 

  • non-payment of any classes or lessons 
  • consistent disciplinary problems. 

Cancellation: 

All lessons and classes scheduled must be paid for regardless of the student’s attendance as the teacher has been scheduled for that time. If the teacher cancels the lesson/class, or if there is a cancellation due to weather, the teacher may offer a make-up lesson/class at the end of the term. If there is not an agreeable time for a make-up lesson/class, RCMS will issue a credit or refund. Teachers are not required to make-up lessons missed by the student. 

Students who have a religious holiday, school music function, or college audition may request a refund for a missed lesson/class by contacting the office at rcms@roberts.edu.

If a lesson/class falls on a national holiday (New Years Day, MLK Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day) the teacher has the option of offering a make-up. If there is not an agreeable time for a make-up lesson, RCMS will issue a credit or refund. 

Payment Policy:

Customers are responsible for all registered lessons/classes unless they withdraw before their fourth lesson/class. All invoices are sent via email, and payments may be made online, mailed in, or over the phone. For customers who choose to pay in two installments, a second invoice will be sent out two weeks prior to the second due date. All initial payments must be made before the start of the first lesson/class. Past due accounts will be charged a $10 late fee per day starting one week after the payment due date and terminating the day payment is made. After two weeks, lessons/classes will be terminated for the remainder of the term.

Lesson Dates Times: 

A student’s teacher will coordinate a lesson date and time with the student/family at the beginning of the fall term or, for those who enroll mid-term, after the student’s registration. Once the lesson date is established and confirmed by both the teacher and the student/family, the lesson time is then fixed and the customer will be billed for the term. Teachers are not required to change the permanent lesson date/time once it is confirmed with the student/family. If a student’s schedule changes mid-term and they are not able to attend the remaining lessons, they will still be billed for the entire term. Students may request to change teachers, and requests will be granted if there are other teachers available at the start of the next term.