Academic Records Coordinator, Department of Registration
Position Description/Responsibilities: The Department of Registration seeks a team member for a full-time (40 hr/wk) Academic Records Coordinator for Traditional Students. Reporting to the Operations and Customer Care Manager, the Coordinator maintains the registration records for the traditional undergraduate programs. This position is the main point of contact for students, staff, faculty, and the public. Primary responsibilities include customer service to all constituents, maintaining, updating and processing traditional undergraduate students records, liaison between Roberts Wesleyan College/Northeastern Seminary and the transcript provider, processing official transcripts, works with the Assistant Registrar in the transfer credit process, works closely with the Registrar to determine graduation status of students, works closely with faculty in regards to grading, independent/directed studies, overloads, and policy related issues, and maintains communication through campus video monitors.
Qualifications: Associates degree with experience in higher education preferred. Familiarity with pertinent regulations dealing with the maintenance and confidentiality of student records (FERPA) is required. Excellent, proactive customer service skills, strong listening and communication skills, and strong MS Office skills, especially Excel, are required. High attention to detail and ability to effectively multitask are also essential.
Application process: A completed staff application is required and can be accessed via the Employment link at www.roberts.edu/employment. Email, fax, or mail completed application, letter of interest, resume, and references to:
Office of Human Resources
Roberts Wesleyan College
2301 Westside Drive
Rochester, NY 14624-1997
RWC and NES comply with all applicable non-discrimination laws and are committed to the enhancement of human dignity and workplace diversity.