Community & Mental Health Resources

General Needs

Rochester Mobile Crisis

Phone: (585) 275-5151 or (585) 529-3721

Website: urmc.rochester.edu/psychiatry/clinical/acute/mobile.aspx

  • Psychiatric team serving Monroe County
  • Available for all ages
  • Provides in-home crisis intervention
  • Provides mental health assessment
  • Facilitates access to appropriate mental health resources/intervention 

2-1-1 LIFE LINE

Phone: Dial 2-1-1

Website: 211fingerlakes.org

  • Access to many different services (including Mobile Crisis)
  • Searchable by county and zip code

Open Door Mission

Phone: (585) 454-6696

Address: 210 West Main Street, Rochester, NY 14608

  • Meal assistance
  • Recovery programs
  • Clothing assistance

Foodlink

Phone: (585) 328-3380

Address: 1999 Mt. Read Blvd. Rochester, NY 14615

Website: foodlinkny.org

  • Food/goods distribution
  • Nutritional education
  • Community market
  • Community meals
  • Food cupboard referrals

Monroe County Office of Mental Health

Website: https://www2.monroecounty.gov/mh-index.php#MentalHealth

  • Adult SPOA (The Single Point of Access program)

Phone: (585) 753-2874

Website: https://monroecounty.gov/mh-adult-spoa-referrals

    • Helps facilitate connection to various services for adults with serious mental illness
  • Children’s SPOA (Single Point of Access)

Phone: (585) 753-2881 or (347) 396-7205

Website: https://www2.monroecounty.gov/mh-CYSPOANew

    • Serves children ages 0-21
    • Provides connection to services for youth who:
      • Have ongoing physical and/or behavioral health needs
      • Have severe emotional disturbance diagnoses
      • Require community residence

​Crisis Services

UR Medicine: Behavioral Health Crisis Call Line

Phone: (585)-275-8686

    • Hours:  Monday-Friday: 7 am - 8 pm; and Saturday, Sunday and Holidays:  10 am - 6:30 pm
    • Licensed clinicians can help to connect adults and adolescents to appropriate services. 

Trevor Project

TrevorLifeline 1-866-488-7386

TrevorText – text Start to 678678 – confidential text messaging with a counselor, available 24/7.

Website: https://www.thetrevorproject.org/

  • Provides crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender and questioning (LGBTQ) young people ages 13-24.

COVID-19 Emotional Support Hotline  

Phone: (844) 863-9314

    • For youth and adults, Monday thru Sunday, 8:00 am – 10:00 pm

National Suicide Prevention Hotline (24 Hours)

Phone: (800)-273-8255

Website/chatline – https://suicidepreventionlifeline.org/chat/ 

    • Free and confidential prevention and crisis resources for people in distress.

National Parent Helpline 

Phone: (855) 427-2736

    • Emotional support and problem-solving help for parents available Monday through Friday, 1-10 pm 

Disaster Distress Helpline

Phone: 1-800-985-5990 

Text TalkWithUs to 66746

    • Provides crisis counseling and support for anyone in the U.S. experiencing distress or other behavioral health concerns related to any natural or human-caused disaster, including public health emergencies. 

Crisis Text Line

Text MHA to 741741

Website: https://www.crisistextline.org

    • Crisis Text Line provides free, text-based support a trained crisis counselor 24/7

Substance Use Services

UR Medicine: Strong Recovery Adolescent and Young Adult program

Phone: (585) 275-3161

Website: https://www.urmc.rochester.edu/mental-health-wellness/addiction-services.aspx

    • Adolescent ages 14-18 and Young Adult ages 18-24 
    • Telehealth visits at this time

Villa of Hope Behavioral Health Clinic

Phone: (585)-328-0834

Website: https://villaofhope.org/

    • Adolescents and Young adults ages 12-26

Rochester Regional Health/Evelyn Brandon Chemical Dependency Clinic

Phone: (585) 922-9900

Address: 81 Lake Avenue, Rochester, NY 

    • Ages 12-18; 18 and older; older adults 

Child Care

NYS Childcare Council

Monroe County DHS/Medicaid

YMCA

Daystar

Crisis Nursery of Greater Rochester

    • 585-235-5750
    • www.cngr.org
    • 905 Monroe Avenue, Rochester, NY
    • 201 Genesee Park Blvd, Rochester, NY
  • When parents find themselves in crisis, they may be temporarily unable to care for their children.  The Crisis Nursery can provide the short-term childcare they need while resolving their problems.
  • Children from birth up to age twelve
  • Open 24 hours per day, most days of the year

NYS Childcare Resource

IBERO-American Action League

LGBTQ+ Support/Care

Trevor Project

  • TrevorLifeline 1-866-488-7386
  • TrevorText – text Start to 678678 – confidential text messaging with a counselor, available 24/7.
  • https://www.thetrevorproject.org/
  • Provides crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender and questioning (LGBTQ) young people ages 13-24.

Trillium Health

Golisano Children’s Hospital Gender Health Services

Domestic/Intimate Partner Violence

Willow Domestic Violence Center

Hotline: (585) 222-SAFE

Textline: (585) 348-SAFE

Office Phone: (585) 232-5200

Website: willowcenterny.org

  • Support groups
  • Crisis counseling
  • Court advocacy
  • 24/7 hotline/textline
  • Emergency shelter
  • Prevention/outreach/education services

RESOLVE of Greater Rochester

Phone: (585) 425-1580 

Website: https://www.resolve-roc.org/

HEAL 

Phone: (585) 275-HEAL (585-275-4325)

RESTORE Sexual Assault Services

Phone: (585) 546-2777

Hotline: 1-800-527-1757 

Website: https://restoresas.org/

Saathi of Rochester (part of the NYS Immigration Coalition)

Phone: (585) 234-1050 

Website: https://www.saathiofrochester.org

Developmental Concerns

Early Intervention 

Phone: (585) 753-KIDS (585-753-5437) Option-1 (birth to 3)

Golisano Autism Center Helpline 

Phone: 1-866-AUTISM-4 (1-866-288-4764)

Website: HelpLine@GolisanoAutismCenter.org

UR Medicine: Developmental and Behavioral Pediatrics’ Levine Autism Center (formerly Kirsch)

Phone: (585) 275-2986

Person Centered Services

Phone: (585) 689-7459

Website:  aalbanese@personcenteredservices.com

Contact:  Amy Albanese with questions or concerns about the OPWDD application process and services for children with intellectual and developmental disabilities.

    • The intake department is a non-billable service to support families through the entire OPWDD eligibility and Medicaid process.

COVID-19 Resources for Parents of Children with Intellectual or Other Developmental Disabilities

Website: https://myemail.constantcontact.com/COVID-19-Resources-for-Parents-of-Children-with-Intellectual-or-Other-Developmental-Disabilities.html?soid=1114625386453&aid=7uHDuQO0UDE

FOR KIDS

Talking about the Corona Virus

Dr. Panda YouTube video on explaining coronavirus to children: 

Talking about Racism

Dr. Alysa MacMillen, Clinic Director - 585.594.6722 - wps@roberts.edu