Community & Mental Health Resources
General Needs
Rochester Mobile Crisis
Phone: (585) 275-5151 or (585) 529-3721
Website: urmc.rochester.edu/psychiatry/clinical/acute/mobile.aspx
- Psychiatric team serving Monroe County
- Available for all ages
- Provides in-home crisis intervention
- Provides mental health assessment
- Facilitates access to appropriate mental health resources/intervention
2-1-1 LIFE LINE
Phone: Dial 2-1-1
Website: 211fingerlakes.org
- Access to many different services (including Mobile Crisis)
- Searchable by county and zip code
Open Door Mission
Phone: (585) 454-6696
Address: 210 West Main Street, Rochester, NY 14608
- Meal assistance
- Recovery programs
- Clothing assistance
Foodlink
Phone: (585) 328-3380
Address: 1999 Mt. Read Blvd. Rochester, NY 14615
Website: foodlinkny.org
- Food/goods distribution
- Nutritional education
- Community market
- Community meals
- Food cupboard referrals
Monroe County Office of Mental Health
Website: https://www2.monroecounty.gov/mh-index.php#MentalHealth
- Adult SPOA (The Single Point of Access program)
Phone: (585) 753-2874
Website: https://monroecounty.gov/mh-adult-spoa-referrals
- Helps facilitate connection to various services for adults with serious mental illness
- Children’s SPOA (Single Point of Access)
Phone: (585) 753-2881 or (347) 396-7205
Website: https://www2.monroecounty.gov/mh-CYSPOANew
- Serves children ages 0-21
- Provides connection to services for youth who:
- Have ongoing physical and/or behavioral health needs
- Have severe emotional disturbance diagnoses
- Require community residence
Crisis Services
UR Medicine: Behavioral Health Crisis Call Line
Phone: (585)-275-8686
- Hours: Monday-Friday: 7 am - 8 pm; and Saturday, Sunday and Holidays: 10 am - 6:30 pm
- Licensed clinicians can help to connect adults and adolescents to appropriate services.
Trevor Project
TrevorLifeline 1-866-488-7386
TrevorText – text Start to 678678 – confidential text messaging with a counselor, available 24/7.
Website: https://www.thetrevorproject.org/
- Provides crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender and questioning (LGBTQ) young people ages 13-24.
COVID-19 Emotional Support Hotline
Phone: (844) 863-9314
- For youth and adults, Monday thru Sunday, 8:00 am – 10:00 pm
National Suicide Prevention Hotline (24 Hours)
Phone: (800)-273-8255
Website/chatline – https://suicidepreventionlifeline.org/chat/
- Free and confidential prevention and crisis resources for people in distress.
National Parent Helpline
Phone: (855) 427-2736
- Emotional support and problem-solving help for parents available Monday through Friday, 1-10 pm
Disaster Distress Helpline
Phone: 1-800-985-5990
Text TalkWithUs to 66746
- Provides crisis counseling and support for anyone in the U.S. experiencing distress or other behavioral health concerns related to any natural or human-caused disaster, including public health emergencies.
Crisis Text Line
Text MHA to 741741
Website: https://www.crisistextline.org
- Crisis Text Line provides free, text-based support a trained crisis counselor 24/7
Substance Use Services
UR Medicine: Strong Recovery Adolescent and Young Adult program
Phone: (585) 275-3161
Website: https://www.urmc.rochester.edu/mental-health-wellness/addiction-services.aspx
- Adolescent ages 14-18 and Young Adult ages 18-24
- Telehealth visits at this time
Villa of Hope Behavioral Health Clinic
Phone: (585)-328-0834
Website: https://villaofhope.org/
- Adolescents and Young adults ages 12-26
Rochester Regional Health/Evelyn Brandon Chemical Dependency Clinic
Phone: (585) 922-9900
Address: 81 Lake Avenue, Rochester, NY
- Ages 12-18; 18 and older; older adults
Child Care
NYS Childcare Council
- 585-654-4720
Monroe County DHS/Medicaid
- 585-753-6960
- https://www2.monroecounty.gov/hs-daycare
YMCA
Daystar
- 585-385-6287
- 700 Lac de Ville Blvd, Rochester, NY
- https://www.daystarkids.org/
- For medically fragile children
Crisis Nursery of Greater Rochester
- 585-235-5750
- www.cngr.org
- 905 Monroe Avenue, Rochester, NY
- 201 Genesee Park Blvd, Rochester, NY
- When parents find themselves in crisis, they may be temporarily unable to care for their children. The Crisis Nursery can provide the short-term childcare they need while resolving their problems.
- Children from birth up to age twelve
- Open 24 hours per day, most days of the year
NYS Childcare Resource
IBERO-American Action League
- 585-256-9800
- https://iaal.org/
LGBTQ+ Support/Care
Trevor Project
- TrevorLifeline 1-866-488-7386
- TrevorText – text Start to 678678 – confidential text messaging with a counselor, available 24/7.
- https://www.thetrevorproject.org/
- Provides crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender and questioning (LGBTQ) young people ages 13-24.
Trillium Health
- 585-545-7200
- Primary Care and other health services
- https://www.trilliumhealth.org/en/news/146/trillium-health-earns-2019-lgbtq-health-care-equality-leader-designation
Golisano Children’s Hospital Gender Health Services
- 585-275-2964
- Provides services to aid families, youth, and young adults who identify as transgender, gender fluid, or have other questions or concerns about their gender.
- https://www.urmc.rochester.edu/childrens-hospital/adolescent/gender-health-services.aspx
Domestic/Intimate Partner Violence
Willow Domestic Violence Center
Hotline: (585) 222-SAFE
Textline: (585) 348-SAFE
Office Phone: (585) 232-5200
Website: willowcenterny.org
- Support groups
- Crisis counseling
- Court advocacy
- 24/7 hotline/textline
- Emergency shelter
- Prevention/outreach/education services
RESOLVE of Greater Rochester
Phone: (585) 425-1580
Website: https://www.resolve-roc.org/
HEAL
Phone: (585) 275-HEAL (585-275-4325)
- Program Offers Holistic Care for Victims of Interpersonal Violence
- https://www.urmc.rochester.edu/news/story/4721/heal-program-offers-holistic-care-for-victims-of-interpersonal-violence.aspx
RESTORE Sexual Assault Services
Phone: (585) 546-2777
Hotline: 1-800-527-1757
Website: https://restoresas.org/
Saathi of Rochester (part of the NYS Immigration Coalition)
Phone: (585) 234-1050
Website: https://www.saathiofrochester.org
Developmental Concerns
Early Intervention
Phone: (585) 753-KIDS (585-753-5437) Option-1 (birth to 3)
Golisano Autism Center Helpline
Phone: 1-866-AUTISM-4 (1-866-288-4764)
Website: HelpLine@GolisanoAutismCenter.org
UR Medicine: Developmental and Behavioral Pediatrics’ Levine Autism Center (formerly Kirsch)
Phone: (585) 275-2986
Person Centered Services
Phone: (585) 689-7459
Website: aalbanese@personcenteredservices.com
Contact: Amy Albanese with questions or concerns about the OPWDD application process and services for children with intellectual and developmental disabilities.
- The intake department is a non-billable service to support families through the entire OPWDD eligibility and Medicaid process.
COVID-19 Resources for Parents of Children with Intellectual or Other Developmental Disabilities
FOR KIDS
Talking about the Corona Virus
Dr. Panda YouTube video on explaining coronavirus to children:
- https://www.youtube.com/watch?v=VgBiPyirG-A
- https://www.mghclaycenter.org/hot-topics/7-ways-to-support-kids-and-teens-through-the-coronavirus-pandemic/
- https://www.zerotothree.org/resources/3265-answering-your-young-child-s-questions-about-coronavirus