Community & Mental Health Resources
General Needs
Rochester Mobile Crisis
Phone: (585) 275-5151 or (585) 529-3721
- Psychiatric team serving Monroe County
- Available for all ages
- Provides in-home crisis intervention
- Provides mental health assessment
- Facilitates access to appropriate mental health resources/intervention
2-1-1 LIFE LINE
Phone: Dial 2-1-1
Website: https://www.211lifeline.org/
- Access to many different services (including Mobile Crisis)
- Searchable by county and zip code
Open Door Mission
Phone: (585) 454-6696
Address: 210 West Main Street, Rochester, NY 14608
Website: https://opendoormission.com/
- Meal assistance
- Recovery programs
- Clothing assistance
Foodlink
Phone: (585) 328-3380
Address: 1999 Mt. Read Blvd. Rochester, NY 14615
Website: https://foodlinkny.org/
- Food/goods distribution
- Nutritional education
- Community market
- Community meals
- Food cupboard referrals
Monroe County Office of Mental Health
Website: https://www.monroecounty.gov/mh#MentalHealth
Adult SPOA (The Single Point of Access program)
Phone: (585) 753-2874
Website: https://www.monroecounty.gov/mhadult-spoa
- Helps facilitate connection to various services for adults with serious mental illness
Children’s SPOA (Single Point of Access)
Phone: (585) 753-2881
Website: https://www.monroecounty.gov/mhyouth-spoa
- Serves children ages 0-21
- Provides connection to services for youth who:
- Have ongoing physical and/or behavioral health needs
- Have severe emotional disturbance diagnoses
- Require community residence
Rochester Regional PROS (Personalized Recovery Oriented Services)
Phone: (585) 368-6982 (Lake Ave), (585) 922-7200 (Alexander St)
Addresses:
Evelyn Brandon Behavioral Health Center
81 Lake Ave. Rochester, NY 14608
Genesee Behavioral Health Center (GMHC)
224 Alexander St. Rochester, NY 14607
- Adults 18+
- Community Rehabilitation and Support
- Intensive Rehabilitation
- Ongoing Rehabilitation Support
- Clinic Treatment
Crisis Services
UR Medicine: Behavioral Health Crisis Call Line
Phone: (585) 275-8686
Website: https://www.urmc.rochester.edu/mental-health-wellness/emergency-services/crisis-call-line.aspx
- Hours: Monday-Friday: 7 am - 8 pm; and Saturday, Sunday and Holidays: 10 am - 6:30 pm
- Licensed clinicians can help to connect adults and adolescents to appropriate services.
Rochester Regional Behavioral Health Access and Crisis Center
Phone: (585) 368-3950
Address: 65 Genesee Street, Rochester, NY 14611
Entrance at 11 Chili Avenue, in the St. Mary's Medical Campus Building
Website: https://www.rochesterregional.org/locations/st-marys-campus/bhacc
- Hours: 7 days/week 9am - 9pm
- Adults 18+
- Walk-ins welcome
- Alternative to Emergency Room
Home-Based Crisis Intervention Program
Phone: (585) 922-8040
Address: 89 Genesee Street, Rochester, NY 14611
Website: https://www.rochesterregional.org/services/child-family-behavioral-health/crisis-care
- 24/7
- Children 5-17
- Home-based intervention
- Alternative to Emergency Room
- Short-term (4-8 weeks)
- Free for Monroe or Ontario County residents
Trevor Project
Trevor Lifeline: (866) 488-7386
TrevorText: text Start to 678678 – confidential text messaging with a counselor, available 24/7
WebChat: https://www.thetrevorproject.org/get-help/
Website: https://www.thetrevorproject.org/
- Provides crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender and questioning (LGBTQ) young people ages 13-24.
NY Project Hope - COVID-19 Emotional Support Hotline
Phone: (844) 863-9314
Website: https://nyprojecthope.org/
Online Wellness Groups: https://nyprojecthope.org/wellnessgroups/
- For youth and adults, 8:00 am – 10:00 pm, 7 days/week
- Free and confidential
National Suicide Prevention Hotline (24 Hours)
Phone: (800) 273-8255
Website/chatline: https://suicidepreventionlifeline.org/chat/
- Free and confidential prevention and crisis resources for people in distress.
National Parent Helpline
Phone: (855) 427-2736
Website: https://www.nationalparenthelpline.org/
- Emotional support and problem-solving help for parents available Monday through Friday, 1pm - 10 pm
SAMHSA Disaster Distress Helpline
Phone: (800) 985-5990
Text: TalkWithUs to 66746
Website: https://www.samhsa.gov/find-help/disaster-distress-helpline
- Provides crisis counseling and support for anyone in the U.S. experiencing distress or other behavioral health concerns related to any natural or human-caused disaster, including public health emergencies.
- 24/7, 365 days/year
- English, Spanish, or Hard of Hearing
Crisis Text Line
Text: Home to 741741
Website: https://www.crisistextline.org
- Crisis Text Line provides free, text-based support a trained crisis counselor, 24/7
- Also on WhatsApp and Facebook
Substance Use Services
UR Medicine: Strong Recovery Adolescent and Young Adult program
Phone: (585) 275-3161
Website: https://www.urmc.rochester.edu/mental-health-wellness/addiction-services.aspx
- Adolescent ages 14-18 and Young Adult ages 18-24
- Telehealth visits available
Villa of Hope Behavioral Health Clinic
Phone: (585) 328-0834
Website: https://www.villaofhope.org/programs-services/behavioral-health/#mental-health-outpatient-clinic
Brochure: https://www.villaofhope.org/wp-content/uploads/2020/11/BEH-HEALTH-2017-no-crops.pdf
- Adolescents and Young adults ages 12-26
Rochester Regional Health/Evelyn Brandon Chemical Dependency Clinic
Phone: (585) 922-9900
Address: 81 Lake Avenue, Rochester, NY 146069
- Ages 12-18; 18 and older; older adults
Eating Disorders
Monte Nido
Phone: (888) 826-2320
Website: https://www.montenido.com/
- Inpatient and Outpatient Telehealth
- Adolescents and Adults
Child Care
NYS Childcare Council
Phone: (585) 654-4720
Website: https://childcarecouncil.com/
Monroe County DHS/Medicaid
Phone: (585) 753-6960
Website: https://www.monroecounty.gov/hs-daycare
YMCA
Website: https://rochesterymca.org/
Daystar
Phone: (585) 385-6287
Address: 700 Lac de Ville Blvd, Rochester, NY
Website: https://www.daystarkids.org/
- For medically fragile children
Crisis Nursery of Greater Rochester
Phone: (585) 235-5750
Address: 905 Monroe Avenue, Rochester, NY
Address: 201 Genesee Park Blvd, Rochester, NY
Website: https://www.centerforyouth.net/
- When parents find themselves in crisis, they may be temporarily unable to care for their children. The Crisis Nursery can provide the short-term childcare they need while resolving their problems.
- Children from birth up to age twelve
- Open 24 hours per day, most days of the year
NYS Childcare Resource
Website: https://ocfs.ny.gov/programs/childcare/resources-for-families.php
IBERO-American Action League
Phone: (585) 256-9800
Website: https://www.ibero.org/
- Ibero, a dual-language human services agency, ignites the potential of individuals and families in New York State's Latino Community.
LGBTQ+ Support/Care
Trevor Project
Trevor Lifeline: (866) 488-7386
TrevorText: text Start to 678678
- Confidential text messaging with a counselor, available 24/7.
Website: https://www.thetrevorproject.org/
- Provides crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender and questioning (LGBTQ) young people ages 13-24.
Trillium Health
Phone: (585) 545-7200
Website: https://www.trilliumhealth.org/
- Primary Care and other health services
Golisano Children’s Hospital Gender Health Services
Phone: (585) 275-2964
Website: https://www.urmc.rochester.edu/childrens-hospital/adolescent/gender-health-services.aspx
- Provides services to aid families, youth, and young adults who identify as transgender, gender fluid, or have other questions or concerns about their gender.
Domestic/Intimate Partner Violence
Willow Domestic Violence Center (Merged with RESOLVE of Greater Rochester 7/1/23)
Hotline: (585) 222-SAFE (7233)
Textline: (585) 348-SAFE (7233)
Office Phone: (585) 232-5200
Website: https://willowcenterny.org/
- Support groups
- Crisis counseling
- Court advocacy
- 24/7 hotline/textline
- Emergency shelter
- Prevention/outreach/education services
HEAL
Phone: (585) 275-HEAL (585-275-4325)
Website: https://www.urmc.rochester.edu/mental-health-wellness/adult-services/outpatient/heal.aspx
- Program Offers Holistic Care for Victims of Interpersonal Violence
RESTORE Sexual Assault Services
Phone: (585) 546-2777
Hotline: 1-800-527-1757
Website: https://restoresas.org/
Saathi of Rochester (part of the NYS Immigration Coalition)
Phone: (585) 234-1050
Email: saathi_rochester@yahoo.com
Website: https://www.saathiofrochester.org
- For South Asians of Rochester and surrounding areas facing domestic violence
Developmental Concerns
Early Intervention
Phone: (585) 753-KIDS (5437) Option-1 (birth to 3)
Website: https://www.monroecounty.gov/hdei-referrals
Golisano Autism Center Helpline
Phone: 1-866-AUTISM-4 (866-288-4764)
Website: https://www.golisanoautismcenter.org/
Email: HelpLine@GolisanoAutismCenter.org
Levine Autism Clinic at Golisano Children's Hospital (formerly Kirsch)
Phone: (585) 275-2986
Website: https://www.urmc.rochester.edu/childrens-hospital/developmental-disabilities/services/levine.aspx
Person Centered Services
Phone: (585) 689-7459
Website: https://personcenteredservices.com/
Email: aalbanese@personcenteredservices.com
- Contact: Amy Albanese with questions or concerns about the OPWDD application process and services for children with intellectual and developmental disabilities.
- The intake department is a non-billable service to support families through the entire OPWDD eligibility and Medicaid process.
COVID-19 Resources for Parents of Children with Intellectual or Other Developmental Disabilities
- Information For Families with A Child with an Intellectual and/or Developmental Disability During the Covid-19 Pandemic
FOR KIDS
Talking about the Corona Virus
Dr. Panda YouTube video on explaining coronavirus to children:
- https://www.youtube.com/watch?v=VgBiPyirG-A
- https://www.mghclaycenter.org/hot-topics/7-ways-to-support-kids-and-teens-through-the-coronavirus-pandemic/
- https://www.zerotothree.org/resources/3265-answering-your-young-child-s-questions-about-coronavirus