Software Support
Software is a program the runs on your computer, Microsoft Office, Internet Explorer, and
PowerCAMPUS are all examples of computer software.
If you believe there is something wrong with your computer software, check the list below.
If you
cannot find your problem then please contact us.
Software Troubleshooting
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Problem
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Try this...
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Computer runs slow
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If you haven't restarted in a while reboot the computer.
Another common problem that slows down computer is extraneous software.
If you have installed third-party software (e.g. iTunes) consider going into
"Add/Remove Programs" and removing the software from your machine.
Yet another cause of slow operation can be a full hard disk. If you have a files
on your computer that you no longer need, consider backing them up and then deleting
them from your computer.
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Getting an error message
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Note time, the program you were using and the computer you are on (e.g. if you are in a lab).
Write down the entire error message and call the Help Desk.
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Cannot use the Internet or send email
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Check to make sure that your network is cable is plugged into the back of your
computer (you sould see blinking lights where you plug it in). Check to make sure that
the network cable is plugged into the wall and/or phone. If this looks OK, we may
be experiencing a temporary network problem. If it persists for more than 10 minutes
then contact the Help Desk.
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I'm getting the error "Windows cannot open this file:"
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You may not have the correct program installed on your computer to
open the file. Check to make sure that the proper software is installed
upon your computer.
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Program: Internet Explorer
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My browser is telling me that it blocked a pop-up when I click on a link.
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To bypass the pop-up blocker hold down the CTRL key when you click on the link.
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The text on the web page is too small to read.
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Hold down CTRL and press the + key until the text is the appropriate size.
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Program: Microsoft Outlook
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Cannot send email
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The network may be experiencing problems. Wait 10 minutes. If you are still experiencing
difficulties after that time, then please contact the Help Desk.
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Program: Contribute
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Cannot edit web site
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You may not have properly installed your "connection key". Request a new connection key
for your web site from the web site administrator.
If you can being to edit, but cannot save your changes you may not have the proper
permissions. Contact the web site administrator.
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Did you find the answer to your problem? If not, please contact us.