M.S. in Strategic Leadership Information Meetings- Jefferson Road Ext. Center November 13, 2013Sign up on the program page.
- Chesbro Center - 7 College Green Dr. - Room 127 October 10, 2013Sign up on the program page.
- Chesbro Center - 7 College Green Dr. - Room 127 August 5, 2013Sign up on the program page.
- Chesbro Center - 7 College Green Dr. - Room 127 July 10, 2013Sign up on the program page.
- ONLINE - WEBINAR 12 NOON June 20, 2013Sign up on the program page.
- Jefferson Road Ext. Center November 13, 2013
- M.S. in Strategic Marketing Information Meetings
- Dixon Schwabl, 1595 Moseley Rd., Victor, NY August 15, 2013Sign up on the program page.
- Dixon Schwabl, 1595 Moseley Rd., Victor, NY July 17, 2013Sign up on the program page.
- Dixon Schwabl, 1595 Moseley Rd., Victor, NY August 15, 2013
Tag Archives: customer service
Customer Service: Raise-the-Bar Return Policies
Summary: This week, an article in Newswise, the collegiate news wire service Keuka subscribes to, cited a study published in the Sept. Journal of Marketing which recommends online retailers utilize universal free return policies. The study found that when customers … Continue reading
A Wednesday Love Affair…
Yesterday I made a purchase (yes, it was shoes) from one of my favorite companies – Zappos. I was able to receive free ground shipping and the pair of shoes were 30% off…. could my online buying experience be any … Continue reading
Posted in blog
Tagged brand experience, customer, customer service, online, shoes, zappos
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